We are sad to hear you didn’t love your MOONSOON jewelry!

However, if for any reason you are unhappy with your purchase, we gladly offer you a credit, exchange or refund.

Please note:

  • Before returning your jewelry, please contact us within 7 days of receiving your order
  • Item(s) must be in their original and unworn/unused condition, in the original packaging
  • Items must be returned within 14 days from the date of purchase to qualify for a refund. Any item returned after the stated time period will be refused.
  • Valid proof of purchase is required for all returns.
  • We do not accept returns on items purchased on sale or with a promo code.
  • Items must be returned properly. Therefore, please pack the item carefully and we recommend that you use a secure and tracked service for your own protection. We cannot accept responsibility for any items lost or stolen in transit. Purchaser is responsible for return shipping.
  • We do not refund: PayPal fees, delivery cost, or any international tax or duties paid.
  • All shipping and handling fees are non-refundable.
  • We do not offer free returns service at the moment.

Please ship the item(s) you’d like to return to the address below:

Klosterstrasse 2
4700 Eupen

Upon receipt of items our customer team will send you a confirmation email. We will process your refund within 7 days of receipt and card originally used will be credited with the cost of the goods, minus any delivery charges. Your credit card company may take 4-7 working days to credit your account.