Terms and Conditions
We would like to invite you to review our General Terms & Conditions, which regulate the purchase of MOONSOON products via our Website.
About MOONSOON
The website www.moonsoon.world (MOONSOON) is operated and managed by JulyOne SRL. JulyOne SRL is a private company with limited liability registered at the Chamber of Commerce of Verviers (Belgium) under the number 0843 405 793. Its office is located in Hockelbach 56, 4841 Henri-Chapelle (Belgium). The intra-community VAT number is BE0843405793. The company JulyOne SRL owns and is responsible for the management of the online shop of moonsoon.world.
1. Definitions
Website: www. moonsoon.world
Buyer: a natural person who is of legal age and who is not acting within the context of practicing a profession or conducting a business, with whom MOONSOON concludes an agreement.
Order: an agreement between MOONSOON and the buyer made for the delivery of one or more products which MOONSOON accepted as such.
Product: a MOONSOON product that is offered on the Website for sale.
2. Applicability
- On all offers, orders, purchases and deliveries of MOONSOON products through the Website these Terms & Conditions apply.
- These Terms & Conditions are accessible via the Website for all buyers worldwide.
- Upon request, MOONSOON will send a copy of these Terms & Conditions to the buyer.
- By ordering MOONSOON products via the Website, the buyer agrees to these Terms & Conditions.
- MOONSOON reserves the right to update these Terms & Conditions from time to time.
- In the case of any discrepancy between language versions, the English version prevails.
3. Orders on the website
3.1. Availability of Service
MOONSOON offers shipment of all products available on the Website and to all countries that can be selected, when choosing the shipping address. Before placing an order on our Website, please make sure that you are:
- over 16 years old,
- a consumer (a buyer in the understanding presented in art. 1 of these Terms & Conditions and thus, not a professional reseller).
3.2. Purchase Order Procedure
All MOONSOON offers contain a complete and accurate description of the products being offered.
Every offer contains information that makes it clear to the buyer what rights and obligations are related to the acceptance of the offer. If an offer is subject to a limited period of validity, or is made subject to certain conditions, this will be explicitly mentioned in the offer.
To place an order, buyer’s personal details will be required. The personal details will be further included in MOONSOON’s database for the purpose of processing the order. The personal details provided by buyers will be processed in accordance with MOONSOON’s Privacy Policy.
After the buyer submits an order, MOONSOON will send a confirmation that the order has been received (“Order Confirmation“) to the e-mail address indicated by the buyer. At this point, MOONSOON accepts to deliver the product ordered by the buyer and, as a consequence, an agreement containing these Terms & Conditions comes into existence and is binding between MOONSOON and the buyer.
3.3. Cancellation of Order
MOONSOON reserves the right to cancel the order, without obligation to compensate the buyer for any losses other than a refund of the amount received from the buyer, in the following situations:
- the order is flagged up by MOONSOON’s security systems as an unusual order or an order susceptible to fraud;
- there is reason to believe the buyer is under 16 years old;
- there is reason to believe that the buyer is a reseller;
- in exceptional circumstances, that the product appears not to be available or not in stock after an Order Confirmation has been sent;
- MOONSOON could not deliver the product to the address provided by the buyer, due to an event beyond MOONSOON’s control (see art. 9: ‘Force Majeure’).
4. Price and Payment
4.1. Payment and Currency
MOONSOON allows users of the Website to modify the country page by changing the country flag. If the buyer changes the country flag, the currency in which the prices are displayed may vary.
4.2. Value Added Tax (VAT)
All prices on the Website are inclusive of 21% VAT, in accordance with the legislation applicable in Belgium.
Non-EU buyers may be subject to import duties and taxes, which are levied when the delivery reaches the specified destination. In such case, those costs are borne by the buyer.
4.3. Errors and Mistakes
MOONSOON is not bound by obvious errors or mistakes in the offer.
Consequently, MOONSOON is not obliged to proceed with and/or deliver an order in case of an error in the presentation of the product, mistake in the price or an error in the wording of the specifications of the product if:
i) it should have been clear to the buyer that the error was a typographical error, or
ii) it should have been clear to the buyer that, in the circumstances at hand, it would not be reasonable to expect that the product could be available at the presented price level or with the presented specifications.
4.4. Payment Methods
MOONSOON offers a variety of safe payment methods.
Our payment methods include: Master, Visa, Paypal, IDeal, Bancontact or bank transfer.
The availability of specific payment methods may vary, this is determined by the country page selected on the Website.
The purchase price is payable together with the order.
If the Customer selects advance payment (bank transfer), invoiced amounts must be paid to the account of JulyOne SRL specified on the invoice within two weeks after receipt of the order confirmation. If JulyOne SRL does not receive payment within such period, it will be entitled to rescind the purchase agreement. In this case, JulyOne SRL will notify the Customer by means of a cancellation sent by e-mail.
If the Customer selects PayPal, the goods will be shipped subject to the receipt of the payment confirmation by PayPal.
For all payments by credit or debit card, the charge will be made online, in other words, in real time, through the payment gateway of the corresponding financial entity, once it has been confirmed that the data sent by the buyer is correct.
4.5. Payment Security
In order to offer maximum security of payment processes, MOONSOON uses the secure payment systems of leading financial entities in e-commerce. Therefore, all confidential data is transferred directly and in an encrypted format (SSL) to the corresponding financial entity.
5. Promotional codes
Promotional codes may not be used in combination with other promotions/special offers. As an example, promotional codes are not valid on products where an existing discount is already applied (unless stated otherwise in the offer). Promotional codes cannot be used on previously placed orders and are not transferable, or redeemable for cash or credit. To apply a promotional code, the buyer must enter it prior to completing the order.
6. Delivery
Delivery and returns of products purchased from the Website, are carried out by postal services (DHL, DPD, GLS, bpost, Deutsche Post) and their partners around the world.
In order to avoid any delivery problems (incorrect address, absence of the addressee, etc.), the buyer must fill in the address form correctly. It is advisable to leave a contact telephone number in the corresponding field.
Once the product has been handed over to the carrier, MOONSOON will send the buyer a track & trace code, that will allow the buyer to track the order at any moment until its final reception.
6.1. Delivery Terms
MOONSOON will make its best effort to deliver the product within the expected delivery time at the delivery address indicated by the buyer.
The buyer bears the responsibility for the correct input of the delivery address; in case of unsuccessful delivery, due to an error in the delivery address that may be attributed to the buyer, MOONSOON cannot be held responsible for the (partial) loss of the products shipped.
In case MOONSOON needs any additional information regarding the delivery address, the buyer may be requested to provide such additional information. A delay in the delivery may occur in case additional information regarding the delivery address is required.
| PRICE | DELIVERY | |
| Within Europe | 7,50 € for orders below 70€ Free for order over 70€ |
1 – 5 working days |
| Rest of the world | 15€ for orders below 150€ Free for order over €150€ |
4 – 10 working days |
Please note: The above-mentioned delivery terms should be understood as estimated delivery terms and cannot be treated as final delivery terms or guaranteed delivery terms.
6.2. Damaged, Incomplete or Wrong Product(s)
In case the product has been delivered to the buyer in a damaged or incomplete state, the buyer must inform MOONSOON Support Team thereof using the contact form as soon as possible but not later than 24 hours after receiving the product. Subsequently, MOONSOON will deal with the matter at hand; the buyer must always inform MOONSOON of the aforementioned situation(s) and await the instructions of MOONSOON Support Team.
In case the buyer receives a product that the buyer did not order, the buyer must inform MOONSOON Support Team thereof using the contact form as soon as possible but not later than 24 hours after receiving the product. The buyer must arrange the return shipment of such product following the instructions of MOONSOON Support Team. MOONSOON will bear the costs of this shipment and must subsequently arrange the shipment of the ordered product to the buyer.
In case the buyer returns the product at his or her own cost without contacting and awaiting the instructions of MOONSOON Support Team, the buyer cannot claim from MOONSOON any reimbursement of the shipment costs nor hold MOONSOON responsible for the return shipment that took place without prior consent of MOONSOON Support Team.
6.3 Defective Products
For MOONSOON, quality is paramount.
Returned products are inspected and refunded if the damage is the result of a manufacturing defect or deviation from factory specifications. We undertake to fully refund the cost of any defective products.
If the problem was caused by reasons other than materials quality or assembly process, the original product is returned to you. We do not refund products damaged by abuse or negligence (exposure to chemicals, perfumes or sharp object, etc.) and/or damaged by misuse or activities other than the intended purpose.
Please note the life expectancy of any product depends on the individual using the product, the conditions of use, and the characteristic wear patterns of the user. Our products damaged by normal wear and tear or that have exceeded the reasonable lifespan of the product are not replaced.
6.4. Missing Items
In case the product has not been delivered at the delivery address (or pick-up point) indicated by the buyer within ten (10) days upon the shipment date, the buyer has the obligation to inform MOONSOON Support Team thereof using the contact form within the next four (4) days, i.e. ultimately on the fourteenth (14th) day upon the shipment date.
In case the product that has been shipped from MOONSOON to the buyer is missing, went missing, or in case the buyer claims that he/she did not receive the product (despite any information indicated by the carrier / in the track & trace system / indicated otherwise), a complaint procedure with the carrier will be initiated. The buyer must fully cooperate with MOONSOON and the carrier during the complaint procedure.
In case the complaint procedure indicates that the shipment went missing through fault of the carrier, MOONSOON will either refund the buyer or re-ship the ordered product. A refund or re-shipment of products shall take place after MOONSOON receives official information about the outcome of the carrier’s complaint procedure.
7. Revocation and returns
The address for all returns is: JulyOne SRL, Hockelbach 56, 4841 Henri-Chapelle, Belgium.
7.1. Statutory right of withdrawal
The buyer has the statutory right to withdraw from the agreement and to return the ordered product during a trial period of 14 days after having received the product, without having to state a reason for the withdrawal (the statutory right of withdrawal).
The statutory right of withdrawal only applies if the item is returned in the same state as when received. The buyer is only allowed to unpack and/or to use the ordered product as far as is needed to be able to determine whether he/she wants to keep the product. The right of withdrawal does not apply to customized products (i.e. Personalized) and products that are not suitable for return due to hygiene reasons (i.e. earrings).
Please note that: in case the product was delivered in a damaged or incomplete state, the buyer has the obligation to inform MOONSOON Support Team thereof and await further instructions (see art. 6.2. to 6.4).
The buyer is responsible for the return shipment of the product. MOONSOON advises the buyer to return a product by insured shipment and in a sealed packaging. In case an insured return shipment goes missing, gets damaged or in case the reception of a returned shipment is denied (for example, in case no valid signature can be shown by the carrier), the buyer then has the option to hold the carrier liable. The buyer, as the sender of the return shipment, must start the complaint procedure for any issue that may occur with the return shipment. The buyer must keep the (official, digital) receipt of his/her return shipment that contains the tracking information.
The shipment costs of a return shipment within the trial period are borne by the buyer.
In case all the conditions applicable to the statutory right of withdrawal are met, MOONSOON will credit the buyer within 14 days after receiving the withdrawal notice* (no credit applies for costs of the return shipment).
*MOONSOON Jewelry reserves the right to withhold payment if the consumer has not submitted proof of shipment of the goods.
7.2. Cancellation form
To meet the cancellation deadline, the buyer must send a statement concerning his/her exercise of the right to cancel before the cancellation period has expired.
To exercise the statutory right to cancel the buyer must inform MOONSOON by contacting Support Team by regular mail or by e-mail.
All returned products must be returned in their original condition, intact and undamaged, and in its original packaging. Until the period for exercising the statutory right of withdrawal expires, the statutory provisions governing returns shall apply exclusively.
The shipment costs of a return shipment within the trial period are borne by the buyer.
The buyer must pay for any loss of value in the goods if this loss of value is due to the handling of them on part in a manner not solely required to check their condition, properties and way of working.
MOONSOON does not offer exchanges for returned products. If the buyer wishes to purchase a new product, the buyer is kindly asked to place a new order.
8. Warranty and repair
MOONSOON offers a warranty for products for six (6) months period from the date of purchase. The six (6) months warranty on MOONSOON jewelry guarantees the buyer that the product meets the standards of usability, reliability and durability.
The warranty does not apply to:
- defects that are a result of inappropriate use, negligence, carelessness, abuse or intentional damage (such as scratching, bouncing, falling) and changes in colour that are a result of the use of water, perfumes, soap, lotion or hair product;
- failure or damage caused by unjustifiable repair or modification performed by a third party without the prior written permission of MOONSOON;
- failure or damage caused by fire or water;
- aesthetic changes that occur during normal wear and tear and aging (such as alteration of the colour due to skin acidity, or scratches);
In the event of warranty claims under this provision, MOONSOON will be obliged to, at its discretion, repair the defect free of charge, to have the defect repaired, or to make the parts available that are necessary for the repair, or to replace the product concerned. If MOONSOON finds that repair or replacement of the goods is not (or no longer) possible or disproportionately problematic, MOONSOON will be entitled to credit the price received for the goods concerned, without being liable for any further damages.
The shipment costs of a return shipment for a warranty request are borne by the Buyer.
In case of questions regarding returns and warranty, the buyer can always visit the Website for the FAQ or contact MOONSOON Support Team via the contact form available.
9. Personal data and privacy
In performing its obligations arising from those terms and conditions, MOONSOON follows its Privacy Policy
MOONSOON will store the data entered by the buyer in a file. The data will be used for the purpose of fulfilling the buyer’s order and will be stored as long as is necessary in order to deal with possible issues regarding the fulfilment of the order. MOONSOON guarantees that all personal data will be handled with care. The buyer’s personal data will not be shared with any third party, except for purposes of fulfilling the order or for repair purposes. MOONSOON is allowed to use the buyers’ data to advertise products to the buyer.
MOONSOON may use the buyer’s e-mail address to send information about products or services that are the same as, or similar to those that have been ordered by the buyer from MOONSOON, which MOONSOON believes might be found useful by the buyer. The information will be sent only if the buyer has not indicated that (s)he does not object to being contacted for these purposes. At any stage, the buyer has the right to request MOONSOON to stop using their personal data for direct marketing purposes by clicking on the link in the footer of the marketing e-mails.
10. Applicable laws and jurisdiction
These terms and conditions are governed by the Belgian law, provided that buyers may also be able to invoke mandatory legislation applicable in their own country of residence.
All disputes between the parties will exclusively be submitted for judgement to the competent court in Verviers, Belgium, unless MOONSOON chooses to bring a dispute before the competent court of the country of the buyer’s delivery address.
11. Copyright
All of the content featured or displayed on the website, including, but not limited to, logos, icons, trademarks, text, graphics, photographs, images and illustrations, is owned by JulyOne SRL, its content providers and the respective represented brands.
All trademarks, service marks, logos and trade names which appear on the Website, whether registered or not, remain the exclusive property of JulyOne SRL / MOONSOON, its respective owners, and are protected by applicable trade mark laws and treaties. It is not allowed to use, copy, reproduce, republish, upload, post, transmit, distribute, or modify any of the Trade Marks in any way, including in advertising or publicity pertaining to distribution of materials on the Website, without prior written consent.
12. Disclaimer of warranties
The data in the online shop was compiled with the greatest possible care. No guarantee or liability is accepted for the accuracy, precision and flawlessness of the information provided on the Internet pages.
Changes in the online shop in respect of its content and/or format, also discontinuation of its operation, are reserved at any time.
Last update on September 26th 2024
