We are sad to hear you didn’t love your MOONSOON jewelry!

However, if for any reason you are unhappy with your purchase, we gladly offer you a credit, exchange or refund.

Please note:

• Before returning your jewelry, please contact us within 7 days of receiving your order
• Item(s) must be in their original and unworn/unused condition, in the original packaging
• Items must be returned within 14 days from the date of purchase to qualify for a refund. Any item returned after the stated time period will be refused.
• Valid proof of purchase is required for all returns.
• We do not accept returns on items purchased on sale or with a promo code.
• Items must be returned properly. Therefore, please pack the item carefully and we recommend that you use a secure and tracked service for your own protection. We cannot accept responsibility for any items lost or stolen in transit. Purchaser is responsible for return shipping.
• We do not refund: PayPal fees, delivery cost, or any international tax or duties paid.
• All shipping and handling fees are non-refundable.
• We do not offer free returns service at the moment.

Please ship the item(s) you’d like to return to the address below:

JulyOne SRL
Hockelbach 56
4841 Henri-Chapelle
Belgium

Upon receipt of items our customer team will send you a confirmation email. We will process your refund within 7 days of receipt and card originally used will be credited with the cost of the goods, minus any delivery charges. Your credit card company may take 4-7 working days to credit your account.